Hollywood Snack Shack

1) Information We Collect

2) How We Use Information

We use personal information to:

• Provide, operate, and improve our website, products, and services.
• Process orders, reservations, catering requests, and payments.
• Communicate about orders, updates, promotions, events, or changes to policies.
• Respond to inquiries and provide customer support.
• Personalize content and user experience.
• Perform analytics, quality assurance, and security monitoring.
• Comply with legal obligations and enforce our terms and policies.

3) Sharing and Disclosure

We may share information with:

• Service providers and vendors who support website hosting, analytics, marketing, email delivery, payment processing, reservations, or delivery/ordering functions (only to the extent necessary to provide their services and under confidentiality/processing obligations).
• Business partners for co-sponsored promotions or events (with consent where required).
• Law enforcement, government authorities, or other parties when required by law or to protect rights, safety, and property.
• Successors in the event of a merger, acquisition, restructuring, or asset transfer, subject to this Privacy Policy.

4) Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Enable core site functionality and preferences.
• Analyze site traffic and usage patterns.
• Measure marketing performance and tailor content.

5) Analytics and Advertising

We use analytics services to understand site performance and user interactions:

• Microsoft Clarity: We use Microsoft Clarity to analyze how customers use our website through session recordings and heatmaps. This helps us understand user behavior and improve site functionality and user experience.
• Other Analytics: We may use additional analytics services (e.g., Google Analytics) to understand site performance and user interactions.

These providers may set their own cookies or identifiers and process data per their privacy policies. We may also run interest-based ads through platforms that use cookies/identifiers to deliver and measure ads. Platform-specific privacy controls and ad preferences can be managed directly with those platforms.

6) Online Ordering, Reservations, and Delivery Partners

If online ordering, reservations, or delivery are offered via third-party platforms:

• Those platforms collect and process information under their own terms and privacy policies.
• We receive limited information necessary to fulfill orders/reservations and customer service.
• Review any third-party platform's privacy notices before using their services.

7) Payment Information

Payments processed online may be handled by third-party, PCI-compliant processors. We do not store full payment card numbers on our servers. Limited transaction data (like last four digits, transaction ID, order total) may be retained for records, dispute resolution, and accounting.

8) Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including:

• Fulfilling orders, reservations, and customer service.
• Meeting legal, tax, and accounting obligations.
• Improving services and maintaining security.

When no longer needed, information is securely deleted or de-identified.

9) Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; therefore, we cannot guarantee absolute security.

10) Your Choices

• Communications: Unsubscribe from promotional emails via the link in messages or by contacting us. Transactional/operational emails (e.g., order confirmations) may still be sent.
• Cookies: Manage cookies through browser settings or applicable platform tools.
• Access/Update: Contact us to request access to or correction of personal information we hold.
• Deletion: Request deletion of personal information subject to legal and operational requirements.

11) Children's Privacy

Our services are intended for general audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover such information has been collected, we will delete it promptly.

12) Do Not Track

Some browsers offer a "Do Not Track" (DNT) setting. Because there is no common industry standard, our site may not respond to DNT signals. Users may manage cookie preferences through browser settings and platform-specific controls.

13) State and Regional Privacy Rights

Depending on state or regional laws, individuals may have additional rights (e.g., to access, correct, delete, or limit the use of personal information). Requests can be submitted using the contact information below. We will verify identity and respond as required by applicable law.

14) International Users

Our business is located in the United States. If accessing our site from outside the U.S., understand that data may be processed and stored in the U.S., where laws may differ from those in your jurisdiction.

15) Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of those third parties. Review their privacy policies before providing personal information.

16) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on our website with an updated "Effective date." Material changes may also be communicated through prominent notices or direct communication where appropriate.

17) Contact Us

Questions or requests about this Privacy Policy or our data practices can be directed to: